FAQ

Q: How can I place an order?

Registration is required before you can place an order. Click on the ”My Account” button to get this done before proceeding to place your orders. Orders can be placed online by clicking on the add to cart button next to the product you want to purchase; the next step is to pay for your item via clicking on the checkout button and entering your personal information and credit card details into our safe and secure server.

Q: What methods of payment do you accept?

We accept Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

Q: How long do you take to deliver?

Please Click on the link  to get details about our delivery service

Q: I have received my order but the wrong item was delivered to me

Please call us or send an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.

Q: What is magicilluminaxions.com’s return policy?

Please refer to the return policy here

Q: I have forgotten my password what do I do?

If you have forgotten your password or would like to reset it, or if you need to make any changes to your personal details, click here.